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01bet accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

You may also be asked to provide proof of address (such as a recent utility bill or bank statement) and a selfie holding your ID. KYC verification is typically completed within 24 to 48 hours on business days.

No. Each player is permitted to hold only one active 01bet account. Creating multiple accounts — whether using the same or different personal details — is a violation of our Terms & Conditions and may result in the suspension or permanent closure of all associated accounts, along with the forfeiture of any bonuses or winnings. If you have forgotten your login credentials, use the password reset function on the login page rather than creating a new account.

If you have forgotten your password, go to the 01bet Login page and click the "Forgot Password" link. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you are still having trouble, contact our support team at [email protected] and we will assist you.

01bet supports the most popular payment methods used by Filipino players, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank

All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options to make banking on 01bet as convenient as possible for players across the Philippines.

The minimum deposit on 01bet varies slightly depending on your chosen payment method, but generally starts at ₱100 for e-wallet options like GCash and PayMaya. For online banking transfers, the minimum may be slightly higher. There is no maximum deposit limit for verified accounts, though very large deposits may be subject to additional review as part of our responsible gaming and anti-money laundering procedures.

Withdrawal processing times on 01bet depend on your chosen method:

• GCash / PayMaya: Usually within a few hours after approval, often same day
• BPI / BDO / Metrobank: 1 to 3 business days after approval

Before your first withdrawal, your account must be fully KYC-verified. Withdrawal requests are reviewed by our finance team during business hours (Monday to Friday, 9 AM to 6 PM PHT). Requests submitted on weekends or public holidays will be processed on the next business day.

01bet does not charge any fees on deposits or withdrawals from our side. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. To avoid unnecessary fees, many of our Filipino players prefer using GCash or PayMaya, which typically have minimal or no transfer charges for standard transactions.

01bet offers a diverse and growing library of online casino games, including:

• Online Slots — hundreds of titles with various themes, paylines, and jackpot sizes
• Bingo — classic and modern bingo variants popular with Filipino players
• Fishing Games — including the fan-favourite Bingo Fishing
• Featured Games — like Piggy Gold, with unique mechanics and big win potential
• Live Casino — real-time table games with live dealers

New games are added regularly. Check the 01bet Casino page for the latest additions to the game library.

Welcome bonuses on 01bet are typically credited automatically when you make your first qualifying deposit after completing account registration and KYC verification. The specific terms — including the minimum deposit amount, bonus percentage, and wagering requirements — are detailed on the promotions page of your account. Make sure to read the bonus terms carefully before claiming, as wagering requirements must be met before bonus funds can be converted to withdrawable cash. If you have any questions about a specific promotion, contact our support team.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw the associated winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to real withdrawable cash. Not all games contribute equally to wagering requirements — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each bonus offer for the exact contribution rates and any game restrictions.

01bet is committed to player welfare and provides a full suite of responsible gaming tools, all available free of charge from your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss Limits — define the maximum amount you are comfortable losing in a given period
• Session Time Limits — set a maximum duration for each gaming session
• Cooling-Off Period — temporarily suspend your account for 24 hours up to 6 weeks
• Self-Exclusion — close your account for a minimum of 6 months or permanently
• Reality Check — receive regular pop-up reminders showing your session time and activity

For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, you can self-exclude your 01bet account at any time. Go to Account Settings → Responsible Gaming → Self-Exclusion and choose your preferred exclusion period — from a minimum of 6 months up to permanent closure. Once self-exclusion is activated, your account will be immediately suspended and you will be removed from all marketing communications. Self-exclusion cannot be reversed during the chosen period. If you need immediate assistance, please contact our support team directly at [email protected].

01bet operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) responsible gaming guidelines for online gaming platforms serving Filipino players. The platform uses industry-standard SSL (Secure Socket Layer) encryption to protect all player data and financial transactions. We enforce strict KYC verification to prevent underage gambling — players must be 21 years or older to register and play. Our responsible gaming framework is designed to ensure that gaming on 01bet remains a safe, fair, and enjoyable experience for all players.

If you are concerned about your gambling habits, the most important thing is to reach out — you do not have to face this alone. Here are some steps you can take right now:

• Use 01bet's self-exclusion tool to immediately suspend your account
• Contact our support team — we are trained to help and will not judge you
• Reach out to the National Center for Mental Health (NCMH) crisis hotline, available 24/7
• Connect with Gamblers Anonymous Philippines, which holds meetings across Metro Manila and major cities
• Visit PAGCOR's responsible gaming resources for additional support options

Remember: asking for help is a sign of strength. Gaming should always be fun — if it stops being fun, please reach out.

01bet is fully optimised for play on any modern device with an internet connection. You can access the platform on:

• Desktop / Laptop — via any modern web browser (Chrome, Firefox, Edge, Safari)
• Smartphone — Android and iOS devices via the mobile browser
• Tablet — fully responsive layout adapts to all screen sizes

No app download is required — simply visit 01bet.live in your browser and log in to your account. For the best experience on mobile, we recommend using the latest version of Chrome or Safari and ensuring you have a stable internet connection.

If your game disconnects or freezes mid-session, do not worry. 01bet's gaming system automatically records the state of all active game rounds. When you reconnect and reload the game, it will resume from where it left off. If a round was in progress when the disconnection occurred, the outcome will be determined by the game's RNG (Random Number Generator) as normal, and any winnings will be credited to your account. If you believe a disconnection has caused an error in your balance, contact our support team with the date, time, and game name and we will investigate promptly.

Our customer support team is available 7 days a week, 8:00 AM to 11:00 PM PHT. You can reach us by email at [email protected]. When contacting support, please include your registered email address, a description of your issue, and any relevant screenshots or transaction reference numbers — this helps us resolve your query as quickly as possible. We aim to respond to all email inquiries within 24 hours on business days.